- MBWHSAsked on October 05, 2017 at 08:19 PM
We use two forms quite heavily and customised PDF's set up that have been working well. Then all of a sudden over the last 24 hours the headers have been dissapearing from the PDF's. The tick box to show headers is usually on, but I can often resolve it by unticking it and then reticking it, waiting a minute or two and then the pdf works. However then they randomly dissapear again!
Has anyone else been having this problem?
- JotForm SupportNik_CAnswered on October 06, 2017 at 02:58 AM
I checked your PDF submissions and I see what you're referring to. When I cloned your form and tested, I wasn't able to replicate this issue.
If you didn't do some high customisation of PDF, could you please try resetting of the PDF:
That will reset the PDF layout. Could that possibly work for you?
Please let us know.