Something strange is happening with the headers in the PDF reports

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    Asked on October 05, 2017 at 08:19 PM


    We use two forms quite heavily and customised PDF's set up that have been working well.  Then all of a sudden over the last 24 hours the headers have been dissapearing from the PDF's.  The tick box to show headers is usually on, but I can often resolve it by unticking it and then reticking it, waiting a minute or two and then the pdf works.  However then they randomly dissapear again!

    Has anyone else been having this problem?

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    Answered on October 06, 2017 at 02:58 AM

    I checked your PDF submissions and I see what you're referring to. When I cloned your form and tested, I wasn't able to replicate this issue.

    If you didn't do some high customisation of PDF, could you please try resetting of the PDF:

    That will reset the PDF layout. Could that possibly work for you?

    Please let us know.

    Thank you!