- elifillmoreAsked on October 05, 2017 at 11:01 PM
I have set up a SMTP client to use my email address for the from address. I get the email from 'firstname.lastname@example.org' but the friendly from says =?UTF-8?B??= <email@example.com>
I'd like to have it say Eli Fillmore <firstname.lastname@example.org>
What's the trick?
I also tried the verified address method and it's JotForm <email@example.com>
- JotForm SupportcandyAnswered on October 06, 2017 at 03:37 AM
As far as I understand you want to set your own email address to notification and autoresponder emails instead of default JotForm's firstname.lastname@example.org. I have checked and seen that you have already set up your own SMTP settings successfully as seen in the following guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Your SMTP sender email email@example.com is working correctly as you can see the example screenshot below:
I think you should change your sender name in your domain provider settings. It appears to be only "Eli". Also, it seems like your domain doesn't support converting the Content-Type to UTF-8. For these settings, please contact your domain provider.
Also, please check the following guides for detailed information regarding "Sender name" in notification emails:
I hope this helps.