What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions are not coming to our email inbox

    Asked by ddestroyer on September 05, 2012 at 11:33 AM

    Thank you!

    Page URL:

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    JotForm Support

    Answered by NeilVicente on September 05, 2012 at 11:58 AM

    Your form's notification does not have a Sender Email specified.That may be the reason why the emails did not make it to your mail account.

    I went ahead and configured it to use optimal settings. I have also made a test submit on your live form.

    Can you please check your inbox for the form notification email?

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    Answered by veteransag2 on September 05, 2012 at 12:03 PM


    I am having this same problem.  Only 2 notifications are being sent to the top two emails listed in the notification.  Notification 3 and 4 are not eceiving anything.

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    Answered by veteransag2 on September 05, 2012 at 12:05 PM


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    Answered by ddestroyer on September 05, 2012 at 01:27 PM

    No. I got no notificatoin e-mail at all.
    I have recived your submision, but I can see it only hen I log in to http://www.jotform.com/
    but no e-mails!
    In first few days, everything worked well, and I have recived submisions, but my luck didn't last for long. Last 10-15 days i can see submissions only when i log in on jotform.com but no notification e-mail recived.
    I have cheched all folders including junk and spam folders but it look like it wasn't sent at all.


    p.s. I don't know what have you configuredfor optimal settings beside disabled form? (I have  enabled it again)


    I have tried it now and i got e-mail now.  Have you resolved problem or I have to check periodicly if some e-mails are not forwarded to e-mail?
    Thank you
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    JotForm Support

    Answered by EduardoMendez on September 05, 2012 at 02:45 PM

    Hello, there was an issue that our developers have been working to resolve.  It has now been fixed!

    Our apologies for the inconveniences and thank you for letting us know!