Submissions are not coming to our email inbox

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    ddestroyer
    Asked on September 05, 2012 at 11:33 AM
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    NeilVicente
    Answered on September 05, 2012 at 11:58 AM

    Your form's notification does not have a Sender Email specified.That may be the reason why the emails did not make it to your mail account.

    I went ahead and configured it to use optimal settings. I have also made a test submit on your live form.

    Can you please check your inbox for the form notification email?

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    veteransag2
    Answered on September 05, 2012 at 12:03 PM

    NellVicente,

    I am having this same problem.  Only 2 notifications are being sent to the top two emails listed in the notification.  Notification 3 and 4 are not eceiving anything.

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    veteransag2
    Answered on September 05, 2012 at 12:05 PM

    disregard

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    ddestroyer
    Answered on September 05, 2012 at 01:27 PM

    No. I got no notificatoin e-mail at all.
    I have recived your submision, but I can see it only hen I log in to http://www.jotform.com/
    but no e-mails!
    In first few days, everything worked well, and I have recived submisions, but my luck didn't last for long. Last 10-15 days i can see submissions only when i log in on jotform.com but no notification e-mail recived.
    I have cheched all folders including junk and spam folders but it look like it wasn't sent at all.

     

    p.s. I don't know what have you configuredfor optimal settings beside disabled form? (I have  enabled it again)

     

    EDIT:
    I have tried it now and i got e-mail now.  Have you resolved problem or I have to check periodicly if some e-mails are not forwarded to e-mail?
    Thank you
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    EduardoMendez
    Answered on September 05, 2012 at 02:45 PM

    Hello, there was an issue that our developers have been working to resolve.  It has now been fixed!

    Our apologies for the inconveniences and thank you for letting us know!