Why Can I Not View or Edit any of my forms?

  • maxijazzdance
    Asked on October 6, 2017 at 5:57 AM

    Hi,

    I am in the middle of designing an order form and when I select to view or edit the form, it goes to a blank page and I can not see any of the work that I have done. I thought I must have done something & deleted everything I had worked on so attempted to open a new template to start again and even the templates are coming up as a completely blank web page? Please help.

    Elise
    Maxi Jazz Dance Studio

  • Rose
    Replied on October 6, 2017 at 9:23 AM

    We are sorry for the inconvenience caused to you. 

    I checked one of your forms named "MJDS Concert Order Form " and I didn't encountered any problem regarding editing or previewing form as you can see in the following screencast. 

    Why Can I Not View or Edit any of my forms? Image 1 Screenshot 30

    I made following changes on the Safari, could you please confirm the browser you were using while you have experienced this problem?

    In addition to that, I was also able to see the changes done by you on your form revision history. 

    Why Can I Not View or Edit any of my forms? Image 2 Screenshot 41

    If these are the changes you did, you can revert your form to that version. Here is a detailed user guide for this feature:

    https://www.jotform.com/help/294-How-to-View-Form-Revision-History

    If this is not the form you are referring, please send us the exact Form ID in order to investigate your problem further. 

  • maxijazzdance
    Replied on October 7, 2017 at 11:17 PM

    Thank you Rose. I think it must have been a temporary web browser issue as I have now been able to access all our forms again. Thank you so much for getting back to me.