Account suspended

  • Profile Image
    BimbelYEC 
    Asked on October 06, 2017 at 08:52 AM

    when i can get my suspended account back to normal?

    i already reply the email and answer the question anyway...

  • Profile Image
    John_Benson
    Answered on October 06, 2017 at 10:34 AM

    Our anti-phishing filter tool automatically suspended your account. 

    I checked your forms to investigate it further and I noticed one of your forms is asking for a Password. 

    I have removed the guilty fields so I can re-activate your account back. You can now use your account and forms properly.

    Please contact us again if you need further assistance. Thank you.

  • Profile Image
    BimbelYEC 
    Answered on October 07, 2017 at 03:09 AM

    so, i'm not allowed to ask for a password?

  • Profile Image
    John_Benson
    Answered on October 07, 2017 at 04:35 AM

    As per our terms, collecting login information is not allowed here in JotForm.

    To know more, please read our terms of use. Here's the link: https://www.jotform.com/help/8-Terms-of-Use

    Thank you for your understanding.