Number of submissions and payments show 10 -- actual should be 4

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    jotformadmin
    Asked on September 05, 2012 at 12:34 PM

    Why is my account showing that it reached the free 10 max submissions and 10 payments when there are only 4?  I downloaded the submissions to excel and there are only 4.

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    EduardoMendez
    Answered on September 05, 2012 at 01:04 PM

    We apologize for the inconvenience, we had been working on a bug that caused this issue.  Your ubmission count has been reset.  please let us know if you have any other issues.  Many thanks!

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    jotformadmin
    Answered on September 05, 2012 at 01:24 PM

    Hi EduardoMendez,

    Thanks for the quick response.  What exactly did you reset?  It's still showing the wrong counts.

    On the Account Stats on the left panel:
       Payment submissions still shows 10 of 10 used when it should be only 4.
       Submissions show s10 of 100 used when it should be only 4.

    On the form itself, it shows 6 submitted.

    Can you also check why the account still shows free when my monthly payment was accepted?

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    EduardoMendez
    Answered on September 05, 2012 at 02:58 PM

    The issue has been resolved and the submission count has beed fixed.  Thank you for letting us know about it!