Why can't I see my custom image background with my form?

  • Profile Image
    rmarcus79
    Asked on October 06, 2017 at 12:08 PM

    We have a questionnaire titled Aurora Private Wealth Practice Purchase Questionnaire. However, it does not show when someone is filling out the survey. Why is there always issues with jotform. I have the image loaded in, and it shows in the background during the edit, but it does not on the preview or when someone is filling out the form using a link. This is supposed to be the background image for the survey/questionnaire. 

  • Profile Image
    Sabbir
    Answered on October 06, 2017 at 12:26 PM

    Sorry for the inconvenience.

    I checked your form and found that the background image is there and it takes time to load since the size of the image is 9MB.

    For the slower connection, it would be difficult to the user to see the image.

    Please see the screenshot of your form in my browser:

    The solution for this, you need to resize the image and when you save the image, try to use "Save for Web" option in photoshop(if you are using this tool). This will minimize the size of the image.

    Please let us know if you have any further query.

  • Profile Image
    rmarcus79
    Answered on October 06, 2017 at 12:43 PM
    That’s not a correct statement. I have 100/100 internet speed.
    [Aurora Email Signature - Ryan Marcus]
    Access my calendar to schedule time at calendly.com/ryanmarcus
    ...
  • Profile Image
    Nik_C
    Answered on October 06, 2017 at 02:06 PM

    I checked your form from several Browsers, Chrome, Safari, FireFox and the image loaded fine in all. 

    I loaded your form several times as well, and I wasn't able to replicate this issue. I checked the image and it is uploaded to our servers which is a way to do it.

    If you're still able to replicate this issue please provide the Browser name and version in which you tested your form so we can try to replicate this issue.

    We'll wait for your response.

    Thank you!

  • Profile Image
    rmarcus79
    Answered on October 06, 2017 at 05:43 PM
    Seems to be working now for some reason, Thank you
    [Aurora Email Signature - Ryan Marcus]
    Access my calendar to schedule time at calendly.com/ryanmarcus
    ...