Incomplete payments issue

  • sadeking11
    Asked on October 6, 2017 at 2:33 PM

    HELLO I WAS WONDERING HOW DO I RECEIVE PAYMENTS. I CREATED A FORM AND SOMEONE PURCHASED AN ITEM BUT I DO NOT SEE THE FUNDS IN MY ACCOUNT.

    Page URL: https://www.jotform.com/myforms
  • aubreybourke
    Replied on October 6, 2017 at 3:51 PM

    I checked your form and see you are using PayPal. I also checked your submissions and see that there was a submission with payment for $46.

    It looks like you are experiencing incomplete payments.

    Incomplete payments issue Image 1 Screenshot 20

    This guide will explain how to fix the issue:

    Paypal Incomplete Payments FAQ