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Incomplete payments issue

  • Profile Image
    sadeking11
    Asked on October 06, 2017 at 02:33 PM

    HELLO I WAS WONDERING HOW DO I RECEIVE PAYMENTS. I CREATED A FORM AND SOMEONE PURCHASED AN ITEM BUT I DO NOT SEE THE FUNDS IN MY ACCOUNT.

    Page URL:
    https://www.jotform.com/myforms

  • Profile Image
    aubreybourke
    Answered on October 06, 2017 at 03:51 PM

    I checked your form and see you are using PayPal. I also checked your submissions and see that there was a submission with payment for $46.

    It looks like you are experiencing incomplete payments.

    This guide will explain how to fix the issue:

    Paypal Incomplete Payments FAQ