New Layout: Why is the payment section displaying with a reduced height?

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    Laurendunlap
    Asked on October 06, 2017 at 02:55 PM

    I created a form to collect donations for a fundraiser, but when that part of the form shows up, it is in a scroll box that is so tiny it is impossible for people to scroll and select which option they would like.  I did not see anywhere that I can change the settings on this, so I am not sure what to do.  I am including a picture of what it looks like. 


    Thank You,


    Lauren Dunlap 

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    Kevin_G
    Answered on October 06, 2017 at 04:35 PM

    Have you embedded your form in a website? 

    Also, I have just embedded the forms on your account and was unable to find the payment integration shown on your screenshot. 

    However, I've also tested this on  my end and it seems to be working, here is my example: https://form.jotform.com/72785953292975 

    If your form is embedded, please share us the link, we will be glad to have another look on it. 

  • Profile Image
    Laurendunlap
    Answered on October 06, 2017 at 05:43 PM
    Thank you for your response! I actually went ahead and changed the formatting of the form so it is not a problem any more. :)
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