How can I clear condtionally hidden fields?

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    Asked on October 06, 2017 at 03:57 PM

    Hi, I sent a potential bug I found through the "Send Feedback" button. I want to make sure you received it.  thanks


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    Answered on October 06, 2017 at 06:03 PM

    I will pass your message to Level 2 support. If the bug came in, they should be able to give you an answer.

    But first please give me more information:

    1. What was the bug about?

    2. Did it affect one of your forms? (If so please provide the form URL, so that we can test. This is very important)

    Where to Find My Form URL?   

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    Answered on October 08, 2017 at 03:43 PM
    1.) The bug has to do with conditional logic(s) and Single Choice Form Element (SCFE) and not resetting logic.
    If you have a logic that shows two different SCFE and an additional logic on one of the radio buttons of that SCFE, this is where the bug occurs.
    Cycling between two SCFE, the previous selection is deselected. But the logic on the radio button is not reset.
    2.) See my form
    When Opacity: All and Temp: All
    Select Soda Glass Lime
    Notice trigger logic showing text box (Information)
    Then change Opacity to Clear
    Notice radio button from previous SCFE is deselected
    BUT notice the information text box still appears, even though no selection is made
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    Answered on October 08, 2017 at 06:19 PM

    Thank you for describing the problem. This isn't a bug per se - You can change this behavior by toggling an option within your Form Builder.

    Navigate to SETTINGS at the top > FORM SETTINGS on the left > SHOW MORE OPTIONS button > scroll down until you see the CLEAR HIDDEN FIELD VALUES option > then change this from CLEAR ON SUBMIT to CLEAR ON BEING HIDDEN.

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    Answered on October 08, 2017 at 07:43 PM
    thank you this worked!