Account frozen

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    First To Learn 
    Asked on October 06, 2017 at 04:40 PM


    I run a after school tutoring program for students and we require parents to give us credit card payment information at the time of enrollment so that I don't have to send students to go tell their parents that they are past due. 

    I thought Jotform would be good for this and started making it but my account have now been frozen. 

    Please help

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    Answered on October 06, 2017 at 06:53 PM

    As per our terms, collecting credit card information using basic fields is not allowed here in JotForm.

    We need to delete the guilty fields so we can re-activate your account back in good status.

    You can use our Payment Processor app if you want to collect payments. Here's the link: