We have had customers noticed that the form is showing a delay before it get submitted

  • Profile Image
    Asked on October 06, 2017 at 04:44 PM

    We have had customers complaining lately that the forms are not submitting. There is a long pause before the Thank Page appears.

    Is there an issue on Jotforms Server? We have been using Jotform for over a year now, and this issue has only been this past week.

  • Profile Image
    Answered on October 06, 2017 at 07:14 PM

    This seems to be related to the Preview Before Submit Widget and the Invisible Google re-Captcha. Can you try removing them or try it here https://www.jotform.com/72787446357976, cloned version of your form. I have tested this form, seems to submit correctly after removing the two. Let me know if you still notice the delay, we'll investigate further. If we cannot figure it out, we will create a ticket for it.