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mguzmandoficAsked on October 7, 2017 at 2:11 PM
Hi,
when I am uploading an image appears the message "SERVER ERROR" and finally it doesn't upload.
Please see the image.
It happens with the version 3 and 4.
¿what can I do?
I wait your answer
Thanks a lot
MG
Page URL: https://form.jotform.com/72787899370983 -
Welvin Support Team LeadReplied on October 7, 2017 at 4:14 PM
This is likely a network problem. Please check your Chrome's console for errors and get back to us with a screenshot.
https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
https://developers.google.com/web/tools/chrome-devtools/debug/console/console-ui?hl=en
To temporarily fix the problem, please try changing your DNS to something else. Try Google's Public DNS. If that isn't an option, please try with your mobile network (if you have one).
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mguzmandoficReplied on October 7, 2017 at 4:53 PM
Hello Welvin
Thanks for your answer
I am sending to you a Chrome's console for errors screenshot, according to your request.
I wait this is you need, because I don´t know about those specialties
I wait your new answer.
Again, thanks a lot
MG
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jonathanReplied on October 7, 2017 at 7:46 PM
Unfortunately there were no screenshot image/s included in your latest response. Please retry uploading them again. Follow the steps on our user guide on:
How to Post Screenshots to Our Support Forum
We need to see the information on the screenshot image to help us understand the problem and figure out a fix.