I get a Server Error when trying to upload an image in the form builder

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    mguzmandofic
    Asked on October 07, 2017 at 02:11 PM

    Hi, 

    when I am uploading an image appears the message "SERVER ERROR" and finally it doesn't upload.

    Please see the image.

    It happens with the version 3 and 4.

    ¿what can I do?

    I wait your answer

    Thanks a lot

    MG


  • Profile Image
    Welvin
    Answered on October 07, 2017 at 04:14 PM

    This is likely a network problem. Please check your Chrome's console for errors and get back to us with a screenshot.

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    https://developers.google.com/web/tools/chrome-devtools/debug/console/console-ui?hl=en 

    To temporarily fix the problem, please try changing your DNS to something else. Try Google's Public DNS. If that isn't an option, please try with your mobile network (if you have one).

  • Profile Image
    mguzmandofic
    Answered on October 07, 2017 at 04:53 PM

    Hello Welvin

    Thanks for your answer

    I am sending to you a Chrome's console for errors screenshot, according to your request.

    I wait this is you need, because I don´t know about those specialties

    I wait your new answer.

    Again, thanks a lot

    MG

    .

  • Profile Image
    jonathan
    Answered on October 07, 2017 at 07:46 PM

    Unfortunately there were no screenshot image/s included in your latest response. Please retry uploading them again. Follow the steps on our user guide on:

    How to Post Screenshots to Our Support Forum

    We need to see the information on the screenshot image to help us understand the problem and figure out a fix.