- mguzmandoficAsked on October 07, 2017 at 02:11 PM
when I am uploading an image appears the message "SERVER ERROR" and finally it doesn't upload.
Please see the image.
It happens with the version 3 and 4.
¿what can I do?
I wait your answer
Thanks a lot
- JotForm SupportWelvinAnswered on October 07, 2017 at 04:14 PM
This is likely a network problem. Please check your Chrome's console for errors and get back to us with a screenshot.
To temporarily fix the problem, please try changing your DNS to something else. Try Google's Public DNS. If that isn't an option, please try with your mobile network (if you have one).
- mguzmandoficAnswered on October 07, 2017 at 04:53 PM
Thanks for your answer
I am sending to you a Chrome's console for errors screenshot, according to your request.
I wait this is you need, because I don´t know about those specialties
I wait your new answer.
Again, thanks a lot
- JotForm SupportjonathanAnswered on October 07, 2017 at 07:46 PM
Unfortunately there were no screenshot image/s included in your latest response. Please retry uploading them again. Follow the steps on our user guide on:
We need to see the information on the screenshot image to help us understand the problem and figure out a fix.