Missing data in the form

  • onlineaccounts
    Asked on October 9, 2017 at 3:03 AM

    Hi there,



    i have created the below form which requires the user to capture image from a mobile device. When I receive the form, the email is missing the image and has only a link to the image. Can you please reconfigure it to be available in the email rather than the link. 


    Thank you. 

    Jotform Thread 1267935 Screenshot
    Page URL: https://form.jotform.co/onlineaccounts/credit-request-form
  • Chriistian Jotform Support
    Replied on October 9, 2017 at 4:46 AM

    I cloned your form (https://www.jotform.com/72811288373865) and did a test but the image loads fine on the email I received. Images should appear on the Notification Email.

    Missing data in the form Image 1 Screenshot 20

    Are you still experiencing the issue on your end? 

    If the issue still persists, please let us know.