Notification email for an encrypted form

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    Asked on October 09, 2017 at 06:43 AM

    How can I change sender name from encrypted garbage, eg. "Xk6l/S5rcZt2fruweYh8IOyBgBgxZD2R+a7" etc, to a more friendly static name eg. "Encrypted submission"

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    Answered on October 09, 2017 at 09:02 AM

    Unfortunately, when you receive the email notification from an encrypted form, there is not any way to decrypt submission data inside the email. 

    You will receive the notification email as seen below:

    When you click "View Response", you are able to see only encrypted submission as you can see the example screenshot below:

    Some of the features that are not available for Encrypted Forms are:

    1. PDF Downloads.

    2. Reports (this includes downloading Excel and CSV files from within the Submissions Page).

    3. Emails: Email Notifications and Autoresponder (usually emailed to the form submitters).

    All server-side gathered and processed data, cannot be retrieved in encrypted forms because your private key is never sent to our servers.

    For detailed information, please check the following guide: 

    I hope this helps.