Why my login got suspended?

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    Clínic and Biomedic 
    Asked on October 09, 2017 at 11:17 AM

    Hi. I got the message "login suspended". What does that mean? Can you reactivate my account?

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    Sabbir
    Answered on October 09, 2017 at 11:26 AM

    Your account has been suspended due to using "Contraseña" or "Password" in one of your forms, which is against our terms of use.

    We can reactivate your account once you allow us to remove that sensitive form field.

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    Claudia Morales 
    Answered on October 09, 2017 at 11:32 AM

    Yes. I use the password field so I can filter the fields by user. I use the forms to service request, and so field are only filled by employees and others by the customer. But it is ok, if you have to remove the field. 

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    Sabbir
    Answered on October 09, 2017 at 11:56 AM

    As per your request, I have removed the sensitive field from your form and reactivated your account.

    Please check and let us know if you have any further query.