- philbyukAsked on October 09, 2017 at 11:40 AM
- JotForm SupportBJoannaAnswered on October 09, 2017 at 12:59 PM
I checked and the email address of your account is not in the bounce list. Did you remove it or do you have an issue with some other email address?
Inside of this guide you can find how to remove an email address from the bounce list.
To prevent bouncing of your email, please check this guide:
I would also suggest you to contact your email provider and ask them to Whitelist JotMails IP Addresses.
If you still have bouncing related issues, provide us an ID of your form and an email address you have issues with.
Let us know if you need further assistance.