embedded form not updating on site

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    plugyou
    Asked on September 05, 2012 at 04:14 PM

    Hi!!

     

    I update my form and its working at http://form.jotformpro.com/form/22476926039966

     

    but...   the embed version on website is not updated.   I have had this problem before.   any ideas?

     

    Thanks!!!!

     

    :)

  • Profile Image
    Mike_T
    Answered on September 05, 2012 at 04:23 PM

    Thank you for contacting us.

    Can you please provide us with the URL to your web page?

    Then, we will be able to investigate it quickly.

  • Profile Image
    plugyou
    Answered on September 05, 2012 at 04:26 PM

     

     

    here is form (beach towel is $26)

    http://form.jotformpro.com/form/22476926039966

     

    here is form embed on site  (beach towel is $15)

    http://goo.gl/FpkLS

     

    I see different price for beach towel at top of form.    is it just a cache probplem on my pc?

  • Profile Image
    Mike_T
    Answered on September 05, 2012 at 04:37 PM

    It is showing correct price from my side. Here is a screenshot from the website.

    Yes, the problem is most probably related to the browser temporary files. Please clear your browser cache and cookies, then re-check the website.

    Thank you for cooperation.

  • Profile Image
    plugyou
    Answered on September 05, 2012 at 04:56 PM

    my client just told me they checked from a cell phone and a 2nd computer and they still se old form...  is that even possible???

     

    thanks

  • Profile Image
    Mike_T
    Answered on September 05, 2012 at 06:00 PM

    We have servers in different data centers across the world, also we use Content Delivery Network, so unfortunately, some cache issues are possible.

    As far as I can see, you have already deleted mentioned form. If you reproduce the problem again, you may also open the form using http://WWW.jotformpro.com/form/form_ID link instead of the  http://form.jotformpro.com/form/form_ID link, to see if that makes any difference. URL with www prefix will load your form directly from the server bypassing our CDN.

    Thank you.

  • Profile Image
    plugyou
    Answered on September 05, 2012 at 06:05 PM

    yes,  i just copy, and delete old form.  thanks...  i know its cache but i just want to make client happy.

  • Profile Image
    Mike_T
    Answered on September 05, 2012 at 06:07 PM

    You are welcome. If you need any further assistance, please feel free to contact us anytime!