Why is my form disabled?

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    joanne cole 
    Asked on October 09, 2017 at 12:43 PM

    Please tell me why I am getting this error message.

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    Answered on October 09, 2017 at 01:57 PM

    I see that your account is suspended due to the form http://www.jotform.ca/form/72387212284255 which is collecting credit card information on the form. Unfortunately, it is not allowed to collect credit card information on plain text fields using JotForm. Such forms are considered as phishing forms and associated accounts will be automatically suspended. Please refer to our terms of usage for more information on phishing. If you need to receive payments, it is required to use one of the payment methods available in the form builder. These payment methods comply with the PCI/DSS security standards to process the payments securely.

    In order to activate your account, it is required to agree to our terms of usage and agree to delete the guilty fields on the form. Please confirm so that we can delete the guilty fields and activate your account.