Why the quantity number is not showing in submissions email?

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    karmicstones
    Asked on October 09, 2017 at 12:53 PM
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    Kevin_G
    Answered on October 09, 2017 at 02:26 PM

    I have just tested your form and I can see it allows to enter any amount, example: 

    Is the quantity box blocked on your end? 

    Please provide us more details about the issue. Also, I have tested with this form http://www.jotform.us/form/72806349778169, is this the same where you're experiencing the issue? 

    Please let us know if it persists. 


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    karmicstones
    Answered on October 09, 2017 at 02:43 PM
    Yes, it allows you to enter any amount and proceeds as normal through submission yet when I receive the submission order, there is no quantity amount listed.
    ...
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    Nik_C
    Answered on October 09, 2017 at 04:21 PM

    The issue is in the name of the field of your Purchase order:

    It has an empty space, remove the space and it will work fine:

    Let us know if you have any further questions.

    Thank you!

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    karmicstones
    Answered on October 09, 2017 at 04:43 PM
    You mean I just need to remove the space between the words “karmic stones” and change it to “karmicstones?”
    ...
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    Nik_C
    Answered on October 09, 2017 at 04:45 PM

    Yes, exactly that, I tested your form after that change and everything was working properly.

    Let us know how it worked for you.

    Thank you!