I just signed up, now suddenly the form I created doesn't work and the site says my username doesn't exist. Whats going on?

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    Asked on September 05, 2012 at 04:34 PM

    My url link is below, says it does not exist when I clicked on it

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    Answered on September 05, 2012 at 06:54 PM

    Hello, I have submitted this issue to our developers and they will be letting you know when the issue is resolved.  Meanwhile, I see that you can edit the form.  You may want to clone the form and use the clone for now.  It may be that the problems that we had today due to the data maintenance that we had today may be causing this.  At any rate, we apologize for the inconvenience, and thank you for your patience and for letting us know about the issue!

    Here is a quote with a tip while you edit the clone of your form:

     As per quoted by our Founder Mr. Aytekin,

    "This is a data replication problem between our servers in different data centers. You may either wait little bit for the changes to be updated, or you can use the same domain name. For example if your form is on jotform.us, you can login and use the form builder onwww.jotform.us. Then there will not be any lag in the updates. Usually there is no lag but we are doing some database maintenance today."

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    Answered on September 06, 2012 at 03:30 AM

    Fixed now. It was a data replication issue. 

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    Answered on September 06, 2012 at 04:27 AM

    Thank you. I am now able to succesfully log in. Just so you know, the form I created does not appear when I hit the "My Forms" tab at the top. I was able to find it however by scrolling to the bottom of the page at the right under where it says welcome. 

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    Answered on September 06, 2012 at 08:32 AM


    You only had 2 forms in your account as shown here, is this correct? Clearing your browsers cache might also help.

    Let us know if you have any other questions or concerns. Thanks!