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snjroseAsked on October 9, 2017 at 2:57 PM
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John_BensonReplied on October 9, 2017 at 3:10 PM
Could you please provide the form link and the email address that is not receiving the email notifications?
If the email address is a Gmail account, there is a problem that Gmail recipients not receiving notification emails. Our developers are now investigating the issue.
We will contact you again on this thread once the issue is fixed.
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christibarlowReplied on October 9, 2017 at 4:48 PM
I am also experiencing the same problems. Please notify me as well, when the gmail issue is fixed!
If the email notifications do actually come through, there is between a 1-4 hour lag in the time it takes for transfer of the notification.
Thanks in advance for your help on this!
Christi
christibarlow74@gmail.com
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John_BensonReplied on October 9, 2017 at 6:09 PM
Sorry for the inconvenience.
Update: The problem was caused by a very long queue. Existing submissions that were not delivered should be delivered in an hour.
New submissions will be delivered instantly as usual.