Submissions were not emailed to me

  • Profile Image
    snjrose
    Asked on October 09, 2017 at 02:57 PM
    It's happening again this morning. The last 3 submissions were not emailed to me or to the people submitting. Please help!
  • Profile Image
    John_Benson
    Answered on October 09, 2017 at 03:10 PM

    Could you please provide the form link and the email address that is not receiving the email notifications?

    If the email address is a Gmail account, there is a problem that Gmail recipients not receiving notification emails. Our developers are now investigating the issue.

    We will contact you again on this thread once the issue is fixed.

  • Profile Image
    christibarlow
    Answered on October 09, 2017 at 04:48 PM

    I am also experiencing the same problems. Please notify me as well, when the gmail issue is fixed!

    If the email notifications do actually come through, there is between a 1-4 hour lag in the time it takes for transfer of the notification.

    Thanks in advance for your help on this!


    Christi

    christibarlow74@gmail.com

  • Profile Image
    John_Benson
    Answered on October 09, 2017 at 06:09 PM

    Sorry for the inconvenience.

    Update: The problem was caused by a very long queue. Existing submissions that were not delivered should be delivered in an hour.

    New submissions will be delivered instantly as usual.