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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Inaccurate submission warning

    Asked by DJ Alexander on September 05, 2012 at 04:57 PM


    I recived a notice this afternoon regarding my account to be disabled Thursday at 12pm. This is inaccurate, and someone needs to respond ASAP. 

    The form labeled "Week 1 TomHeneckerFootball2012" reads that is received 2810 enties, which is not correct. When you click on the Submissions icon (at the top of the screen) it only shows 18! What the heck is going on??? There is no way we had that many in one night, not in North Creek, NY.

    I expect this to be corrected and fixed before this Thursday account disable takes place. I need this corrected immediatly, my site needs these forms active.

    Thank you,


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    Answered by gori-mathew on September 05, 2012 at 06:02 PM

    Your account is affected by a server glitch that we're currently experiencing. Our developers are working hard to fix it the soonest time possible.

    By the way, your form is now enabled, and I have reset your form counter already accumulated.

    We are sorry for the inconveniences caused.

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    Answered by djalexander on September 05, 2012 at 11:22 PM

    Awesome! Thank you. JotForm is still the best!!