- greenparentAsked on October 09, 2017 at 05:42 PM
This means I have been taken over my submission limit, can I delete these and get my submissions back or stop this person from entering our competition?
- greenparentAnswered on October 09, 2017 at 05:56 PM
Ok I've deleted the 300 spam entries and placed note on the form to say multiple entries will not be accepted. I hope this means other people can enter now. It is still saying I am out of space, can somebody clarify this for me please.
- JotForm SupportMike_GAnswered on October 09, 2017 at 10:02 PM
To prevent multiple submissions or spam on your form coming from the same person, you can add a Captcha field in your form.
You can also enable "unique submissions" in your form — How-to-Set-Unique-Submissions-on-a-Form
Or, you can also set form limits based on a unique question in your form — How-to-set-Form-Limits-Based-on-a-Unique-Question
With regards to resetting the monthly submission count in your account, we understand that receiving multiple spam submissions can be really frustrating and we may be able to help you with that by resetting 300 monthly submission count off your account. However, please be noted that we can only do this one time for every account. Please let us know if you would like us to proceed.
We will wait for your response.
- greenparentAnswered on October 10, 2017 at 05:13 AM
That's great, I have added the captcha and would really appreciate the 300 count of my account. I have removed all the spam.
Many thanks for your help
- JotForm SupportliyamAnswered on October 10, 2017 at 07:23 AM
As requested, I have reduced your submission counts as it due being to the spam submissions you have received.
If you have other questions, please let us know.