Why my PayPal form is not working?

  • rewilliams5510
    Asked on October 9, 2017 at 8:14 PM

    I have a series of forms and one's Paypal link works fine, but the other isn't.  I can't seem to locate the difference between the two.. what am I missing?

  • Ashwin JotForm Support
    Replied on October 10, 2017 at 12:21 AM

    Do you get any error message when you submit your form?

    I did test your form and I did not find any issue with that. I was able to submit your form successfully and I was redirected to PayPal checkout page. Please check the screenshot below:

    Why my PayPal form is not working? Image 1 Screenshot 20


    I would suggest you to please test your form again and get back to us if you have any trouble. You may also like to share a screenshot of the problem and we will take a look. The following guide should help you how to upload image in forum post:  https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.

  • rewilliams5510
    Replied on October 10, 2017 at 12:43 PM
    Weird... it just stops when I try at the final submit page; no error,
    nothing happens at all - it just sits there. Also, it doesn't appear to
    function on my phone either. Are the forms not mobile friendly?
    ...
  • TREVON
    Replied on October 10, 2017 at 1:20 PM

    I have tested the form from my end as my colleague did also and i could not replicate the problem you are having on your end. I would recommend you clear your browser cache and test it again.

    1507655580Paypal hanging Screenshot 10

    Also on working on the phone I have tested and below are my screenshots of the form in my phone.

    1507655902Screenshot 2017 10 10 20 15 53 Screenshot 21

    1507655953Screenshot 2017 10 10 20 15 38 Screenshot 32