Account type still showing free after paying monthly fee

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    Asked on September 05, 2012 at 05:43 PM

    I received the email from paypal that payment of $9.95 USD has been made to FastSpring.  However,

    Username: jotformadmin is still showing this:

    Account Type: Free
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    Answered on September 05, 2012 at 05:57 PM


    We apologize for inconvenience caused by this issue to you.

    I have matched your username with the payment records and manually upgraded your account to Premium.

    Try to logout and then relogin to your account and check if the account has been updated. For future payments, kindly use the link below:


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    Answered on September 05, 2012 at 06:55 PM

    The account now reflects the subscription.  Thanks for your help.

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    Answered on September 05, 2012 at 07:11 PM

    We are glad to know everything is now good. In behalf of gori-mathew, you are welcome.