What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account type still showing free after paying monthly fee

    Asked by jotformadmin on September 05, 2012 at 05:43 PM

    I received the email from paypal that payment of $9.95 USD has been made to FastSpring.  However,

    Username: jotformadmin is still showing this:

    Account Type: Free
    Page URL:

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    Answered by gori-mathew on September 05, 2012 at 05:57 PM


    We apologize for inconvenience caused by this issue to you.

    I have matched your username with the payment records and manually upgraded your account to Premium.

    Try to logout and then relogin to your account and check if the account has been updated. For future payments, kindly use the link below:



  • Profile Image

    Answered by jotformadmin on September 05, 2012 at 06:55 PM

    The account now reflects the subscription.  Thanks for your help.

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    JotForm Support

    Answered by jonathan on September 05, 2012 at 07:11 PM

    We are glad to know everything is now good. In behalf of gori-mathew, you are welcome.