I can't receive notfication emails

  • difs2000
    Asked on October 10, 2017 at 5:48 AM

    Hi,

    Can you please help, I have just realised that I have 4 forms which have not been emailed to me.

  • Rose
    Replied on October 10, 2017 at 8:09 AM

    As I checked your account, you have currently two forms and one them seems receiving submissions. 

    I cant receive notfication emails Image 1 Screenshot 40

    As I checked that particular form's recipient e-mail, there are 3 recipients and none of them are in the bounce list.

    I cant receive notfication emails Image 2 Screenshot 51

    In addition to that, your mail log shows that all these recipients receive notification email as you can see here:

    I cant receive notfication emails Image 3 Screenshot 62

    Could you please check your spam folders and marked as not spam if you see any email there?

    If this is not the form you are referring, please send us the exact Form's ID.