Uploaded photos from user too big in the submissions spreadsheet and PDFs

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    Asked on October 10, 2017 at 08:08 AM


    I have found the help on these forums extremely helpful.  I'm not great at this and the first time I have started making forms so having to refer to the forums for quite a bit of support and advice for which I am extremely grateful. I have a couple of queries with my images:

    I have an area in my form where the user can submit a couple of images and have used a widget to preview the image.  It is all working fine when I test this.

    However when I go into the inbox for my form and view submissions, the images are massive.  This is also the same for the PDF.

    I have tried to follow instructions to go customise PDF settings and look for the mark in the corner to grab the image and resize it but cannot get this to work either.

    Any advice to point me in the right direction would be gratefully received.

    Many thanks

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    Answered on October 10, 2017 at 10:06 AM

    We are sorry for the inconvenience. I can replicate the issue you are having, I have escalated it to our developers and you will be notified via this thread when we fix the issue.

    Thank you so much letting us this issue know.

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    Answered on October 19, 2017 at 11:00 AM

    Hello @emmasemmens,

    First of all, thank you for contacting us.

    I have sent the fixes about the image issue on the submission and submission PDF page at this week. Then, I checked your form, I could not encounter any problem about image sizes.

    Could you please check your submissions again? I will be waiting for your response.

    Thank you,