- behedwinAsked on October 10, 2017 at 08:09 AM
I want to customize the PDF that i can download of each answer i get from my form.
I can change the text size on all existing items in the PDF.
But if i add a text field i can not change the font size or anything. Why?
I want to create my own heading, my own information together with the data fields.
I go to my forms, submissions, PDF, Customize PDF, add text
Pls view the screenshot that i attached to this post.
- JotForm SupportliyamAnswered on October 10, 2017 at 10:13 AM
Thank you for reporting this matter to us. I was able to replicate the issue when I tried modifying the PDF settings of the form. I also have escalated this matter to the development team. We will get back to you once we have updates.
As a temporary solution, you can insert your text on the form itself then hide it via CSS. Then alter it on the PDF.
Thank you, and we apologize for this inconvenience.
- behedwinAnswered on October 11, 2017 at 01:41 AM
Thank you for your reply.
I´ll try and wait for it to be fixed, do you think it will take a long time?
The temporary solution works, but i got quite big plans and it would mean a bit to much extra work.
- JotForm SupportliyamAnswered on October 11, 2017 at 04:13 AM
I can't give a definite time frame to when this bug can be fixed as developers have tasks in their pipeline such as a list of bugs that may be needed to be addressed first. However, I will see with the developer assigned on this if she can put this with higher priority. In any case, once we have updates, we'll sure to let you know.
- JotForm DeveloperHelenAnswered on October 17, 2017 at 04:36 AM
Thank you for reporting this issue to us.
Your issue has been fixed now. Please check it again and if you have any other problems, feel free to contact us.