Submissions > Custom PDF: The settings prompt does not appear on the added Text element on the custom PDF

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    Asked on October 10, 2017 at 08:09 AM

    I want to customize the PDF that i can download of each answer i get from my form.

    I can change the text size on all existing items in the PDF.

    But if i add a text field i can not change the font size or anything. Why?

    I want to create my own heading, my own information together with the data fields.

    I go to my forms, submissions, PDF, Customize PDF, add text

    Pls view the screenshot that i attached to this post.

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    Answered on October 10, 2017 at 10:13 AM

    Thank you for reporting this matter to us. I was able to replicate the issue when I tried modifying the PDF settings of the form. I also have escalated this matter to the development team. We will get back to you once we have updates.

    As a temporary solution, you can insert your text on the form itself then hide it via CSS. Then alter it on the PDF.

    Thank you, and we apologize for this inconvenience. 

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    Answered on October 11, 2017 at 01:41 AM

    Thank you for your reply.

    I´ll try and wait for it to be fixed, do you think it will take a long time?

    The temporary solution works, but i got quite big plans and it would mean a bit to much extra work.

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    Answered on October 11, 2017 at 04:13 AM

    I can't give a definite time frame to when this bug can be fixed as developers have tasks in their pipeline such as a list of bugs that may be needed to be addressed first. However, I will see with the developer assigned on this if she can put this with higher priority. In any case, once we have updates, we'll sure to let you know.


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    Answered on October 17, 2017 at 04:36 AM

    Hello @behedwin,

    Thank you for reporting this issue to us.

    Your issue has been fixed now. Please check it again and if you have any other problems, feel free to contact us.

    Thank you,