How to access my account, since it is autosuspended?

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    Asked on October 10, 2017 at 08:41 AM

    I was trying to design two interconnected new forms. At some point I was signed out and cannot sign in again, as this message appears: Login failed - AUTOSUSPENDED

    How can I reactivate my account?


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    Answered on October 10, 2017 at 08:48 AM

     Your account has been autosuspended due to phishing from one of your forms named "TESTE - FORMULÁRIO INICIAL" where you are allowing user to set a password, which is against our terms of use.

    To reactivate your account, you have to allow us to remove your form, which is marked as phishing.

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    Answered on October 10, 2017 at 09:43 AM
    Thank you. Could you please remove the problematic form, in that case?
    2017-10-10 13:48 GMT+01:00 JotForm :
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    Answered on October 10, 2017 at 10:08 AM

    I have now re-activated your account and remove the field which violated our terms of use.