I've just sent a link to customers to a survey but they can't see it . They just see a blank page.

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    JulieWatling
    Asked on October 10, 2017 at 09:50 AM
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    BJoanna
    Answered on October 10, 2017 at 10:26 AM

    Please provide us a link that you sent to your customers. 

    You have only one form on your account and the form is working properly on my end. 

    Here is the link of your form: https://www.jotformeu.com/form/72772169559370 

    Where to Find My Form URL?

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    JulieWatling
    Answered on October 10, 2017 at 10:36 AM

    https://form.jotformeu.com/72772169559370


    All people are seeing is a blank page




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    JulieWatling
    Answered on October 10, 2017 at 10:46 AM

    1507646766JotFormBlankPage.gif

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    JulieWatling
    Answered on October 10, 2017 at 10:47 AM

    The picture was sent to me by one of our customers as to what she sees when she clicks on the link.  I see the full survey as can my colleagues on our work PCs but not on our own devices or laptops from home.


    Please advise resolution asap.


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    BJoanna
    Answered on October 10, 2017 at 11:15 AM

    I was able to replicate mentioned issue when I used the link you provided. 

    I cleared your form cache and the issue should be resolved now. 

    1507648423form.JPG

    Please tell your users to try again.

    Let us know if you need further assistance. 

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    JulieWatling
    Answered on October 10, 2017 at 11:43 AM
    Now there appear to be all sorts of problems happening with the form. It
    is saying on the final page in bright red
    There are errors on the form. Please fix them before continuing.
    Please advise asap - customers are still trying to use the form and this is
    creating us some severe embarrassment.

    Julie Watling Brand Communications Manager
    T: + 44 (0)1733 556684 | C: +44 (0)7801 724684 | Whirlpool Corporation |
    www.WhirlpoolCorp.com
    Please consider the environment before printing this e-mail
    ...
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    BJoanna
    Answered on October 10, 2017 at 11:55 AM

    Is the issue with a blank page resolved? Considering that your other issue is not related to the subject of this thread I move your other issue to a separate thread and we will provide you an answer there shortly. 

    https://www.jotform.com/answers/1269438 

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    JulieWatling
    Answered on October 10, 2017 at 12:43 PM
    Yes blank page issue appears to be resolved at the moment.
    Julie Watling Brand Communications Manager
    T: + 44 (0)1733 556684 | C: +44 (0)7801 724684 | Whirlpool Corporation |
    www.WhirlpoolCorp.com
    Please consider the environment before printing this e-mail
    ...
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    BJoanna
    Answered on October 10, 2017 at 12:49 PM

    Thank you for updating us that the blank page issue is resolved. 

    Feel free to contact us if you have any other questions or issues.  

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    JulieWatling
    Answered on October 11, 2017 at 03:57 AM

    How can I be sure that this error won't happen again when I reissue the link to our customers?

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    Kiran
    Answered on October 11, 2017 at 07:23 AM

    It looks like it was a temporary issue with the form caches. You may also clear the form caches by following the steps provided in the guide below:

    https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

    Please get back to us if you need any further assistance. We will be happy to assist you further.