Image Upload Preview Widget: Detect image orientation and rotate the upside down images properly

  • Profile Image
    Asked on October 10, 2017 at 12:03 PM


    All photos are loading upside down and the emails are sending upside down when you submit the form. See the attached email that comes through when you submit the form. Can you help please? This has been happening consistently for the past few months randomly.

  • Profile Image
    Answered on October 10, 2017 at 01:11 PM


    As far as I know, none of our upload tools modify the orientation of the files in any way. Whatever the original orientation of the uploaded image, it will be retained once it's submitted to our server. This means that if the files uploaded by the user are not in the proper orientation, it will be retained as in. This issue sometimes occurs on iOS devices when you take pictures directly through the file upload field. 

    I also made a cloned version of your form and uploaded several files and their orientation are retained.

    On submissions

    Unfortunately, I don't think the Image Upload Preview Widget has some function that detects wrong orientation and fixes it automatically. Anyway, I'll escalate this to our developers so hopefully, this will be considered in the future update of this widget.