Also, a couple of emails from JotForms with the 'We're sorry' email says, Contact Us About this. Simply reply to this email'. I got this several times

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    mitymom
    Asked on October 10, 2017 at 01:12 PM
    Also, a couple of emails from JotForms with the 'We're sorry' email says, Contact Us About this. Simply reply to this email'. I got this several times. One reply email address is invalid according to my mailer it's 'pdf@jotform.com' the other flat out says you're not going to go anywhere JotForm <noreply@jotform.com>. I highly suggest you modify your message!
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    Nik_C
    Answered on October 10, 2017 at 01:26 PM

    Not sure about the emails you saw, could you please provide the screenshot of the email so we can verify if those are not spam emails?

    You can attach the screenshot by following: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We'll wait for your response.

    Thank you!

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    mitymom
    Answered on October 10, 2017 at 02:03 PM

    I deleted all that junk from my inbox. The attached image displays one of the emails (JotForm <noreply@jotform.com>) and is a copy of the actual email I received from Adobe. However, the other's when deleted removed themselves entirely. I created a mockup of what they looked like for your review. Both returned emails stating that to contact you, simply reply to the email.

    These are not spam because they were sent to me in response to my attempt to convert my pdf files.1507658483jot.png1507658573jot2.png

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    aubreybourke
    Answered on October 10, 2017 at 02:20 PM

    Without the screenshots of the two emails you described it is difficult for us to know if they are legitimate. The PDF messages seem to be legitimate though.

    If you receive any more of them and aren't sure, take a screenshot and post them here on the forums.

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    mitymom
    Answered on October 10, 2017 at 04:05 PM

    The screenshots ARE attached above. Sorry in my message I said they were from Adobe, not from JotForms. I meant to say they were from Jotforms.

    What I said:

    I deleted all that junk from my inbox. The attached image displays one of the emails (JotForm <noreply@jotform.com>) and is a copy of the actual email I received from Adobe. However, the other's when deleted removed themselves entirely. I created a mockup of what they looked like for your review. Both returned emails stating that to contact you, simply reply to the email.

    These are not spam because they were sent to me in response to my attempt to convert my pdf files.


    What I meant to say:

    I deleted all that junk from my inbox. The attached image displays one of the emails (JotForm <noreply@jotform.com>) from my trash folder and is a screenshot of the actual email I received from JotForms. However, the other's when deleted removed themselves entirely. I created a mockup of what they looked like for your review, with the correct email address. Both returned emails stating that to contact you, simply reply to the email.

    These are not spam because they were sent to me in response to my attempt to convert my pdf files.

    Thank you

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    aubreybourke
    Answered on October 10, 2017 at 04:24 PM

    Yes those PDF messages look legitimate.

    When creating a fillable PDF JotForm or importing a PDF JotForm will notify you when your fillable PDF's have been processed. Or as in this case notify you they couldn't be created.

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    mitymom
    Answered on October 10, 2017 at 04:53 PM

    Yes, I know that, BUT the message (clipped below) says, reply to this email if you have questions. BOTH email addresses go NOWHERE.

    The point of my original comment still stands. You should change your message to STOP frustrating people who are TRYING to reach you!

    1507668777jotfail.JPG

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    david
    Answered on October 10, 2017 at 06:51 PM

    To be honest, we really should just remove that import tool.  Since it can only import a single type of PDF that can no longer be created, it is not very useful.  I understand the frustration of the contact link in the email going no where.

    We only used pdf@jotform.com while Forms Central was closing and for a bit after.  Since that import tool is only related to that service, it is rarely used and in even fewer case the email you received is sent.  It is not an issue that we come up against.

    You can always contact us via our support forums:

    http://www.jotform.com/contact

    Or via email at support@jotform.com