Send Uploads as Email Attachment

  • Profile Image
    communications_gsrv
    Asked on October 10, 2017 at 02:06 PM

    Hi, 

    I have "Send Uploads as Attachment" selected on one of my forms but all that does is include a url to the jot form uploaded photo (https://www.jotform.com/uploads/communications_gsrv/..........jpg)—not attached the photo as an independent file to the email. Is that how it's supposed to work?  If so "attach" is misleading. 

    Valerie


  • Profile Image
    Nik_C
    Answered on October 10, 2017 at 02:35 PM

    I just tested the mentioned issue, but I wasn't able to replicate this issue, the attachment was in the email, and it appeared as an attachment. That is intended.

    Could you please provide the form URL where you experienced this issue so we can have another look?

    Thank you!

  • Profile Image
    Nik_C
    Answered on October 10, 2017 at 02:35 PM

    I just tested the mentioned issue, but I wasn't able to replicate this issue, the attachment was in the email, and it appeared as an attachment. That is intended.

    Could you please provide the form URL where you experienced this issue so we can have another look?

    Thank you!

  • Profile Image
    communications_gsrv
    Answered on October 10, 2017 at 04:24 PM

    Here's the form we use it on: girlscoutsrv.org/submit-your-photo.html

    Attached are what the email notification looks like to different email clients.1507667013salesforce.jpg1507667037outlook.jpg

  • Profile Image
    aubreybourke
    Answered on October 10, 2017 at 06:01 PM

    I cloned your form and tested it. It seems to be working for me. I uploaded three pictures and they were sent to me as attachments. What email client are you using? 

    1507672810Microsoft Edge 10_10_2017 22_5


  • Profile Image
    communications_gsrv
    Answered on October 11, 2017 at 09:57 AM

    Thank you. It's working for me now. It turned out that if I just have "Send Uploads as Attachment" on, it wouldn't work but if I ALSO have PDF "Attachment" on, then it work. 

    Tested this to be true in gmail, outlook, and salesforce.