Picture Attachment issues

  • KenSutton
    Asked on October 10, 2017 at 2:47 PM

    I recently filed an Incident Report template and uploaded 10+ pictures, but when the pictures were imputed into a .pdf document I found numerous blank pages between the inserted pictures.

     

    Can this error please be fixed so the pictures are all on sequential pages without the blank pages?

     

    Thank you,

     

    Ken Sutton

  • aubreybourke
    Replied on October 10, 2017 at 3:42 PM

    I cloned your form and did some testing. I wasn't able to replicate the blank pages between images. But I did get allot of space between each image. So that's close enough. It doesn't look great.

    1507664271PDF Corrupt Screenshot 10

    It looks like this could be a bug. So I am going to forward it to Level 2 support to investigate. Hopefully they will be able to fix it.


  • Helen
    Replied on October 17, 2017 at 10:22 AM

    Hello Ken,

    Thank you for contacting us.

    You issue has been fixed now. You can download your submission PDFs. If you have any broken submission PDF, I can suggest you to Reset the PDF Design and fix the default PDF report.

    15082499621505925369reset Screenshot 10

    Thank you,

  • speos
    Replied on October 25, 2017 at 8:00 PM

    Hello,

    I have the same problem when trying to export pdf with pictures : "numerous blank pages between the inserted pictures".

    Could you please help me with this problem ?


    Thank you


  • BJoanna
    Replied on October 26, 2017 at 1:56 AM

    @speos

    I saw that you reported the same issue on another thread as well. We will reply to you there. 

    https://www.jotform.com/answers/1282784