Picture Attachment issues

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    KenSutton
    Asked on October 10, 2017 at 02:47 PM

    I recently filed an Incident Report and uploaded 10+ pictures, but when the pictures were imputed into a .pdf document I found numerous blank pages between the inserted pictures.


    Can this error please be fixed so the pictures are all on sequential pages without the blank pages?


    Thank you,


    Ken Sutton

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    aubreybourke
    Answered on October 10, 2017 at 03:42 PM

    I cloned your form and did some testing. I wasn't able to replicate the blank pages between images. But I did get allot of space between each image. So that's close enough. It doesn't look great.

    1507664271PDF_Corrupt.gif

    It looks like this could be a bug. So I am going to forward it to Level 2 support to investigate. Hopefully they will be able to fix it.


  • Profile Image
    Helen
    Answered on October 17, 2017 at 10:22 AM

    Hello Ken,

    Thank you for contacting us.

    You issue has been fixed now. You can download your submission PDFs. If you have any broken submission PDF, I can suggest you to Reset the PDF Design and fix the default PDF report.

    15082499621505925369reset.JPG

    Thank you,

  • Profile Image
    speos
    Answered on October 25, 2017 at 08:00 PM

    Hello,

    I have the same problem when trying to export pdf with pictures : "numerous blank pages between the inserted pictures".

    Could you please help me with this problem ?


    Thank you


  • Profile Image
    BJoanna
    Answered on October 26, 2017 at 01:56 AM

    @speos

    I saw that you reported the same issue on another thread as well. We will reply to you there. 

    https://www.jotform.com/answers/1282784