What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    subscriptions and products on one form???

    Asked by montsho on January 28, 2011 at 08:56 PM

    I have been using jotform for almost two years.  Form is great.  I changed from paypal buttons to the paypal wizard to make the checkout seemless for my customers.  I've had 3 subscriptions that my customers could choose from.  It's all been working fine without any issues.  I recently added a fourth subscription and now I've got problems.  The fourth subscription really IS NOT A SUBSCRIPTION but jot form won't let me have a one time product to purchase along with subscriptions.  IT'S EITHER ONE OR THE OTHER.  so the fourth subscription has the first time fee and then monthly payments of $0.00. problem is when I do it that way, it won't take the customer to the paypal checkout.  don't ask me why.  I thought you might know.  when i made the subscription a one time fee and then monthly payments of .01 cents, then it worked.  can you help me out.

    is there a way to have a product with a one time charge on the same form as a subscription?


  • Profile Image
    JotForm Founder

    Answered by aytekin on January 31, 2011 at 02:19 AM

    Unfortunately, that's no a supported case on our PayPal integration. It is currently not possible to have both products and subscription on the same form. We usually recommend create a separate form for the products but since you don't mind trying different approaches, you can also try this: For example, create a PayPal subscription for $0.01 with 10 year payment period.