How can I change the text preview when I send my form?

  • WanderingOaks
    Asked on October 10, 2017 at 9:19 PM

    It says "dirty" for some reason -  not exactly what I want to send to my clients ;)

    150768470822386634 10102005085210511 279 Screenshot 10

    Jotform Thread 1269927 Screenshot
  • BJoanna
    Replied on October 11, 2017 at 12:56 AM

    It seems that the 'Text' you mentioned is a part of forms source code. Are you sending your users the link of the form via SMS? I made a test on my Samsung Galaxy S4, but I was not able to replicate mentioned issue. Which phone are you using? 

    Please send the link again and if possible test it on some other phone. 

  • Brittany Oaks
    Replied on October 11, 2017 at 8:49 AM

    It was actually sent in Facebook messenger - it looks fine on iMessage.

  • aubreybourke
    Replied on October 11, 2017 at 10:34 AM

    This looks like a problem specific to Facebook. May I suggest you contact Facebook support to resolve this problem:

    https://www.facebook.com/help/

    They should provide a way for you to disable the preview for now at least.

    And they should look into fixing the preview too.