Stripe: Why isn't the total price shown on the form?

  • Profile Image
    nikkirob588
    Asked on October 10, 2017 at 10:58 PM
    2. It does not show them the total price on their credit card form.Why
    isn't it showing the price so they can verify how much they are paying
    before they put in their credit card number?
  • Profile Image
    candy
    Answered on October 11, 2017 at 03:12 AM

    As far as I checked your form named  "Create Your Video", you have a Stripe payment gateway and the total price is shown on the form as you can see the screenshot below:

    1507705430Screen_Shot_2017-10-11_at_10_0

    So that, your users can see the total price before entering credit card numbers on the next page. 

    You can enable/disable total price option in Stripe payment gateway configurations as you can see the screenshot below:

    1507705910Screen_Shot_2017-10-11_at_10_1

    I hope this helps. Please tell us if you need any further clarification. 

  • Profile Image
    nikkirob588
    Answered on October 11, 2017 at 03:43 PM
    ​You guys offer HORRIBLE customer support. This is now my 4th email! I
    obviously see that the form shows the price. That was not my question. I
    asked why isn't he DISCOUNTED TOTAL SHOWING ON THAT FORM WHEN THE CLIENTS
    ARE PUTTING IN A VALID ​COUPON CODE? IT JUST SAYS THAT IT IS VALID BUT DOES
    NOT ADJUST THE PRICE SO THEY CAN SEE WHAT IT IS WITH THE DISCOUNTED AMOUNT!
    ...
  • Profile Image
    Welvin
    Answered on October 11, 2017 at 05:47 PM

    This thread was split from the original thread. It appears that there is some sort of a confusion that happened here. Instead of connecting it to the coupon code, it is split as a different issue.

    Anyways, if this is the form in question; http://www.jotform.us/form/72744496284165, I don't see the coupon code box here. Please configure the coupon again so we can check. If it's a different form, please share it here.

  • Profile Image
    Welvin
    Answered on October 11, 2017 at 05:47 PM

    This thread was split from the original thread. It appears that there is some sort of a confusion that happened here. Instead of connecting it to the coupon code, it is split as a different issue.

    Anyways, if this is the form in question; http://www.jotform.us/form/72744496284165, I don't see the coupon code box here. Please configure the coupon again so we can check. If it's a different form, please share it here.