Why my submissions aren't showing the headers and text anymore?

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    Asked on October 10, 2017 at 11:23 PM

    I've been submitting forms for a while and they were fine, then today I've submitted 2 and the PDF is only showing the form fields and not the headers and text.  I have that checked in the settings to show headers and text.

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    Answered on October 11, 2017 at 03:29 AM

    I checked your submissions page and I was able to replicate this issue. 

    If you didn't do any high customization of your PDF, could you please try resetting PDF layout. Here is how:

    1) Click Customize PDF:

    1507706923Screen Shot 2017-10-11 at 9.28

    2) Then reset:

    1507706949Screen Shot 2017-10-11 at 9.28

    Please let us know if the issue persists.

    Thank you!