Why the photos are not coming through?

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    Asked on October 11, 2017 at 02:06 AM

    The photos on our surveys are not coming through.  Not sure if there is an issue with the widget, but we rely on the photos to bill back for expenses.

    Please let me know if we need to update anything on our end.

    thank you,

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    Answered on October 11, 2017 at 05:19 AM

    I assume you're referring to this form: http://www.jotform.us/form/72421127184147? I checked some of your submissions but I'm not sure if you're referring to a specific one since images are showing in logs?

    Do you have some specific submission where this issue is occurring? Also, is the issue related to submission emails or you're not seeing images in submission page?

    We'll wait for your response.

    Thank you!