What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I've tried to upgrade my account but it doesn't appear to be working

    Asked by gptcontent on September 05, 2012 at 10:51 PM

    Username: gptcontent

    We've reached our maximum number of submissions so I'm trying to upgrade but the payment seems to be stuck as processing and not complete. Can you please have a look at this urgently as this is stopping us from recieving important submissions.


    Anthony May

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    JotForm Support

    Answered by jonathan on September 06, 2012 at 12:31 AM


    Your account currently stands at Premium subscription already. Are you meaning to say you are still seeing on your end your account as still Free?

    Try to logout and logged in back to JotForm, it is possible this is only a browser cache reflecting previous data on your end.

    Please update us if issue persist.