How can I access my account without password?

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    Asked on October 11, 2017 at 09:39 AM


    I have forgotten my password and username for my jotform account. When I ask for a password reset to be sent to my email, nothing is being sent.

    Please can you help?

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    Answered on October 11, 2017 at 09:51 AM

    I checked your profile with email address: and found that, it's a guest account.

    If you are using any other account, please provide us the email address associated with that account so we can check.

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    Answered on October 11, 2017 at 10:03 AM

    Hi Sabbir

    Thanks for your help.

    I'm trying to pick up on an account at work that my predecessor was using.

    If my email is associated with a guest account, is there any way to view my jotform responses on the website and perhaps download them?


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    Answered on October 11, 2017 at 10:16 AM

    As a matter of fact, there is no form under your account associated with the email:

    The account is created today but since the account has not been verified, it's still in Guest Status.