How can I access my account without password?

  • Profile Image
     
    Asked on October 11, 2017 at 09:39 AM

    Hi

    I have forgotten my password and username for my jotform account. When I ask for a password reset to be sent to my email, nothing is being sent.


    Please can you help?


  • Profile Image
    Sabbir
    Answered on October 11, 2017 at 09:51 AM

    I checked your profile with email address: marketingadmin.union@ncl.ac.uk and found that, it's a guest account.

    If you are using any other account, please provide us the email address associated with that account so we can check.

  • Profile Image
    Adam 
    Answered on October 11, 2017 at 10:03 AM

    Hi Sabbir

    Thanks for your help.

    I'm trying to pick up on an account at work that my predecessor was using.

    If my email is associated with a guest account, is there any way to view my jotform responses on the website and perhaps download them?


    Best,




  • Profile Image
    Sabbir
    Answered on October 11, 2017 at 10:16 AM

    As a matter of fact, there is no form under your account associated with the email: marketingadmin.union@ncl.ac.uk

    The account is created today but since the account has not been verified, it's still in Guest Status.