What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Discrepancy in submissions number

    Asked by cphca on September 05, 2012 at 11:30 PM

    When in 'My Forms' the form details says 140 submissions (as in Image 1). In detail report, however, is 67 (image 2). Is there explanation?

    Image 1

     

    Image 2


  • Profile Image
    JotForm Support

    Answered by liyam on September 05, 2012 at 11:48 PM

    Hello cphca.  There had been a glitch yesterday that caused the form submissions counter to increase dramatically.  This has been resolved already. 

    Upon checking your account, your submissions have the proper counts already.  If the correct counts do not appear on your My Forms page, please try to logout and log back in to refresh your account information.

    If the problem still persists, please do let us know.

    Thanks.

  • Profile Image

    Answered by cphca on September 05, 2012 at 11:57 PM

    Wow! This was amazingly fast response. You answered before I had a chance to finish my revision!

    Amazing!!! THANK YOU VERY MUCH!