Discrepancy in submissions number

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    Asked on September 05, 2012 at 11:30 PM

    When in 'My Forms' the form details says 140 submissions (as in Image 1). In detail report, however, is 67 (image 2). Is there explanation?

    Image 1


    Image 2

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    Answered on September 05, 2012 at 11:48 PM

    Hello cphca.  There had been a glitch yesterday that caused the form submissions counter to increase dramatically.  This has been resolved already. 

    Upon checking your account, your submissions have the proper counts already.  If the correct counts do not appear on your My Forms page, please try to logout and log back in to refresh your account information.

    If the problem still persists, please do let us know.


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    Answered on September 05, 2012 at 11:57 PM

    Wow! This was amazingly fast response. You answered before I had a chance to finish my revision!

    Amazing!!! THANK YOU VERY MUCH!