Why Data is not appearing in emails?

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    Asked on October 11, 2017 at 10:30 AM


    We're having an issue where we're sending a form out that includes a start and end time, but the end time only appears on the autoresponder email when I send it. When my colleague sends the same form using the same link, the end time does not appear in the email.

    Could you please explain why a particular field included in an email would show up if sent by one user but not by another? I have attached screen shots of the portion of the autoresponder emails that show what is happening.

    Thank you,


  • Profile Image
    Answered on October 11, 2017 at 11:51 AM

    I checked your form and tested by submitting it, I wasn't able to replicate this problem. I submitted the form and this was notification:

    1507736846Screen Shot 2017-10-11 at 5.50

    And this was Autoresponder email:

    1507736911Screen Shot 2017-10-11 at 5.51

    So call time and wrap time are showing.

    Is that the issue you're having?

    Please let us know so we can check further.

    Thank you!