Bounce list - how can I be informed when it happens so I don't miss important messages

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    Backcountry
    Asked on October 11, 2017 at 10:51 AM
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    aubreybourke
    Answered on October 11, 2017 at 12:24 PM

    Usually your email goes in the bounce list when incoming mail from JotForm is rejected by your email provider.

    Please see this guide:

    How to Prevent Email Bouncing Related Issues  

    So to stop this from occurring you have two options:

    1. Setup SMTP

    So that email is not sent by JotForm ( and therefore not rejected ). You will need your SMTP server settings. So you will need to contact your email provider or admin.

    How to Setup SMTP for a Form  

    2. Whitelist JotForm IP's

    So that email is not rejected by your email provider. Again, you will need to contact your email provider or admin.

    Whitelisting JotMails IP Addresses


    If you would like to check if your email is on the bounce list you can check it on this page:

    https://www.jotform.com/myaccount/settings

    You will see this option:

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