New form layout: Certain characters in "Text" field, possibly erroneous ones, are causing the form not to load

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    Asked on October 11, 2017 at 01:42 PM

    Can you talk me through being able to view my photography contract? One of my clients went to fill it out and came back later to finish it and it would no longer work. 

    I went to go send her another link to the contract, but I can't view the contract either.

    Please help ASAP

    Courtney Smith

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    Answered on October 11, 2017 at 02:57 PM

    I cloned your form to test it and was able to reproduce the issue. It appears to be related to some sort of characters in your text field that has quite a bit of text. 


    I was able to get the form down to only the characters causing the issue but those characters seem to be empty.

    I will forward this to our developers to have a look.  We will let you know as soon as we have any updates.

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    Answered on October 12, 2017 at 07:37 AM


    We are sorry for the inconvenience caused.

    The problem should be fixed now and your form should work as expected. Please check your form and let me know if you'll need anything further.

    Thank you!