My payment calculation has suddenly showing an incorrect total amount

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    Asked on October 11, 2017 at 04:33 PM

    I have a form set up to book on an event.

    I use drop down boxes to select the number of tickets for different groups.

    I have allocated calculation values i.e 1 = 129, 2 = 258 etc.

    This links to a box at the end of the form which displays a subtotal for each field if tickets have been selected, and totals this.

    This total links to paypal and payment is processed through there.

    I have accepted approx 50 payments in the last several months with no issues. Today someone booked and the value suddenly was £1. I checked all of the options, they all calculate as £1.

    The only thing I have edited yesterday was copying some text into my email that is sent when someone books.

    PLEASE HELP!!!!!

    The calculation values are the same, I have tried retypign them, but it is doign the sae thing.

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    Answered on October 11, 2017 at 04:41 PM

    EDIT: It appears that in the form calculation widget - the £ sign infront of the calculation appears to have overnight stopped the box from displaying the correct number

    For example

    the widget simply says

    £[field][0-9]                This was comign back with £1 as the result

    By removing the £ sign

    [field][0-9]                   It now displays the calculation value 129

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    Answered on October 11, 2017 at 08:35 PM

    It seems to have been fixed already. I have tested your form and a cloned version of your form, it is now showing the correct total. 

    Would you mind checking again to your end to see if the problem persists? 

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    Answered on October 12, 2017 at 01:43 AM
    I managed to fix it - did you see my second reply on the thread?
  • Profile Image
    Answered on October 12, 2017 at 05:17 AM

    I was able to see your second reply. Thank you for updating us that you have managed to fix it.

    If you have other concerns or need further assistance, please let us know.