- loaikhamisAsked on October 11, 2017 at 06:45 PM
Stripe not capturing the customers email address in my all active forms
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- JotForm SupportliyamAnswered on October 11, 2017 at 11:40 PM
Stripe could not capture your email address set at the end of the form because your form uses the encrypted form feature. By using this method, any other field outside the stripe payment field gets encrypted upon form submission. And with this, the information for the email address does not show a correct format anymore. And thus, Stripe will fail to recognize it being an email address.
I would suggest that if you wish to pick up an email address, you should disable your encrypted form feature. However, please get a back-up of your form submissions before disabling it. Otherwise, the submissions that you have which is encrypted will not be viewable in human readable form anymore.